Refund and Returns Policy

Last updated: October 2025

At PouchCart, customer satisfaction and product quality are our top priorities.
To ensure product safety and compliance with health regulations, we only accept returns or issue refunds for verified quality issues.

1. Eligibility for Return or Refund

A return or refund request is only eligible if:

The product arrived damaged, defective, or incorrect due to our error.
You contact us within 7 days of delivery with proof of the issue (photo or video).

We do not accept returns or refunds for:

Change of mind or incorrect purchase.
Opened, used, or partially consumed nicotine products or e-vapes.
Damage caused by misuse, improper storage, or unauthorized modifications.

2. How to Request a Refund

To initiate a return or refund:

Email us at support@pouchcart.com with your order number and photo/video evidence of the issue.
Our team will review your request within 2–3 business days.
If approved, we will provide return instructions or process a replacement/refund.

Please do not return any products without prior authorization, as they may not be accepted for health and safety reasons.

3. Refund Processing

Approved refunds will be issued to your original payment method within 5–10 business days after confirmation.
Shipping fees (if applicable) are non-refundable unless the error was caused by us.

4. Damaged or Missing Items

If your order arrives damaged or incomplete:

Report it to us at support@pouchcart.com within 7 days of receipt.
Include photos of the packaging and product for verification.
We’ll replace the item or issue a refund as appropriate.

5. Contact Us

If you have any questions about this policy or need assistance with a claim, please contact:
📧 support@pouchcart.com
🌐 www.pouchcart.com